Privacy policy
Last updated: April 13, 2026
Christine Apparels, trading as raazab, operates this website and online store to bring you a curated selection of handcrafted clothing, accessories, and home decor. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what rights you have over it.
Please read this carefully. By using this website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
If there is any conflict between this Privacy Policy and our Terms and Conditions, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.
I. WHO WE ARE
Christine Apparels, trading as raazab 3rd Floor, B-30/2616, Baba Gajja Jain Colony Moti Nagar, Ludhiana 141010 Punjab, India
For customers in the European Economic Area or the United Kingdom, Christine Apparels acts as the data controller in respect of your personal information.
II. WHAT INFORMATION WE COLLECT
When you visit our website or place an order, we may collect the following:
Contact details including your name, email address, phone number, billing address, and shipping address.
Order and transaction information including the items you purchase, order history, payment confirmation, and return or refund details.
Payment information. We do not store your card details directly. Payments are processed securely through Razorpay, which handles all financial data in accordance with its own privacy and security standards.
Device and usage information including your IP address, browser type, the pages you visit, how long you spend on them, and how you navigate our website. This information is collected automatically through cookies and analytics tools.
Communications with us including any messages you send us via email regarding orders, queries, or feedback.
We do not collect information from children under the age of 18. If you believe a child has submitted personal information to us, please write to us at info.raazab@gmail.com and we will delete it promptly.
III. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
To process and fulfil your orders, arrange shipping, and handle any returns or refunds.
To communicate with you about your order, including confirmation emails, dispatch notifications, and delivery updates.
To send you marketing emails about new collections, offers, and updates from raazab, where you have consented to receive them. You can opt out at any time using the unsubscribe link in any email we send.
To improve our website and shopping experience using anonymised analytics data.
To show you relevant advertising on third party platforms, including Meta, based on your interactions with our website.
To detect and prevent fraud and ensure the security of transactions.
To comply with our legal obligations under applicable Indian and international law.
IV. COOKIES
Our website uses cookies, which are small files stored on your device. We use the following categories:
Essential cookies that are necessary for the website to function, including your cart and checkout session.
Analytics cookies through Google Analytics, which help us understand how visitors use our website. This data is anonymised and aggregated.
Advertising and targeting cookies through Meta Pixel, which allow us to show you relevant ads on Facebook and Instagram and measure the effectiveness of our campaigns.
When you first visit our website, you will be asked to accept or decline non-essential cookies. You can update your preferences at any time through the cookie settings on our website. Please note that declining certain cookies may affect your experience on the site.
V. WHO WE SHARE YOUR INFORMATION WITH
We do not sell your personal information. We may share it with the following third parties solely to operate our business and provide you with our services:
Shopify, our e-commerce platform, which hosts our store and processes data on our behalf.
Razorpay, our payment gateway, which securely processes all payment transactions.
Shiprocket, our logistics aggregator, and their affiliated courier partners, who fulfil and deliver your orders. To complete delivery, we share your name, shipping address, phone number, and order details with Shiprocket. Their courier partners may also receive this information as required to complete the delivery to you.
Google, through Google Analytics, for website analytics.
Meta, through Meta Pixel, for advertising and retargeting.
Legal or regulatory authorities where we are required to disclose information by applicable law.
All third parties we work with are required to handle your data in accordance with applicable privacy laws.
VI. INTERNATIONAL DATA TRANSFERS
raazab is based in India. If you are visiting from the European Economic Area, the United Kingdom, or another country, your personal information will be transferred to and processed in India.
Where we transfer personal information from the EEA or the UK to countries not recognised as having an adequate level of data protection, we rely on the European Commission's Standard Contractual Clauses or equivalent mechanisms to ensure your data is appropriately protected.
VII. YOUR RIGHTS
Depending on where you live, you may have the following rights in relation to your personal information:
The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information, subject to certain legal obligations.
The right to data portability, meaning you can request a copy of your data in a structured, machine-readable format.
The right to object to or restrict certain processing of your personal information.
The right to opt out of targeted advertising or the sale of your personal information.
The right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
For customers in the EU or UK, you also have the right to lodge a complaint with your local data protection authority if you believe your rights have not been respected.
For customers in India, these rights are recognised under the Digital Personal Data Protection Act 2023.
To exercise any of these rights, write to us at info.raazab@gmail.com. We will respond within the timeframe required by applicable law and may need to verify your identity before processing your request.
VIII. HOW LONG WE KEEP YOUR INFORMATION
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to comply with legal, accounting, or reporting obligations. Order and transaction records are typically retained for a minimum of 5 years as required under Indian tax and accounting laws.
IX. SECURITY
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We recommend that you do not share sensitive information over unsecured channels.
X. THIRD PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting any personal information.
XI. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on this page with an updated date at the top. We encourage you to review it periodically.
XII. CONTACT
For any questions about this Privacy Policy, or to exercise your rights, please reach out to us at:
Christine Apparels, trading as raazab 3rd Floor, B-30/2616, Baba Gajja Jain Colony Moti Nagar, Ludhiana 141010 Punjab, India